Cancellation & Refund Policy

At Narikatha, every garment is a labor of love, handcrafted with care and attention to detail. Since our creations are made-to-order especially for you, we kindly request you to go through our policy before placing an order.

Cancellations

• We understand that sometimes plans change. If you wish to cancel, please let us know within 24 hours of placing your order by writing to us at [insert email].
  

• After 24 hours, cancellations may not be possible as our artisans begin working on your piece right away.
  
  

Refunds

• As each garment is made-to-order, we are unable to offer refunds once your order has been confirmed.
  

• However, in the rare case that you receive:
  

• A damaged or defective product, or
  

• An incorrect item (different from what you ordered),
  we will be happy to assist you with a full refund.
  
  

Exchanges & Alterations

• We do not offer direct exchanges since each piece is custom-made.
  

• If you face a size concern, we’ll be glad to guide you on possible alterations (minor adjustments may be done at an additional cost).
  
  

Returns for Damaged/Incorrect Items

• Should you ever need to return a product due to damage or error, please write to us at [insert email] within 48 hours of receiving your order, along with unboxing images/videos for verification.
  

• The product should be returned in its original condition, unworn and unused, with tags and packaging intact.
  

• Once approved, we will process your refund within 7–10 working days to your original payment method.
  
  

Please Note

• Slight variations in color, embroidery placement, or fabric texture are natural to handcrafted garments and add to their unique charm. These will not be treated as defects.
  

• For international orders, return shipping costs, duties, and taxes (if applicable) will need to be borne by the customer.