Return and exchange policy

Eligibility for Returns & Exchanges

• At NARIKATHA, we strive to ensure your complete satisfaction with every purchase.
  

• Returns or exchanges are accepted within 7 days of delivery for ready-to-ship products.
  

• Made-to-order garments cannot be returned or exchanged, except in cases of manufacturing defects or damage during shipping.
  

• Products must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
  
  

Defective or Damaged Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photographs of the product and packaging.
  

• We will review the issue and provide instructions for a replacement or return.
  
  

Return & Exchange Process

• Contact our customer support via email or phone with your order number and reason for return or exchange.
  
  
• Our team will verify your request and provide you with the return shipping instructions.
  
  
• Once the returned item is received and inspected, we will process your exchange or refund.
  
  
• Refunds will be issued to the original mode of payment within 7–10 working days after the return is approved.
  
  

Shipping Charges for Returns

• In cases of defective or incorrect items, NARIKATHA will bear the return shipping costs.

• For all other eligible returns, the shipping cost is the responsibility of the customer unless otherwise specified during a promotion.
  
  

Non-Returnable Items

• Items that are made-to-order, personalized, or custom-designed (unless defective) cannot be returned or exchanged.
  

• Sale or clearance items may also be excluded from returns, as specified on the product page.
  
  

Policy Updates

• NARIKATHA reserves the right to update this Return & Exchange Policy at any time.
  

• Any changes will be reflected on this page to keep you informed.