Order and Shipment Policy

Placing an Order

  • Every order placed at NARIKATHA is carefully processed to ensure accuracy and quality.

  • You can place an order directly through our website by selecting your desired product, size, and quantity, and completing the checkout process.

Order Confirmation

  • After successfully placing an order, you will receive an order confirmation email or SMS containing your order details.

  • Please retain this confirmation for your records, as it will help with tracking or any future queries.

Order Processing

  • Ready-to-Ship Products: Dispatched within 3–5 working days.

  • Made-to-Order Products: Processed within 15–20 working days, as each piece is specially crafted for you.

  • Product pages clearly mention whether an item is ready-to-wear or made-to-order.

Shipping & Delivery

  • Orders are shipped through trusted courier partners.

  • Domestic Shipping: Usually delivered within 5–7 working days after dispatch.

  • International Shipping: Delivery timelines vary by destination, generally 10–15 working days, excluding customs clearance.

  • Shipping charges, if applicable, are calculated at checkout and displayed before completing your order. Promotions and free shipping offers may apply occasionally.

Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS.

  • This enables you to monitor your parcel’s journey and estimated delivery date.

Delays & Exceptional Circumstances

  • While we strive for timely delivery, external factors like peak season demand, courier delays, or unforeseen events may affect timelines.

  • In such cases, we will communicate promptly to keep you informed and minimize inconvenience.

Damaged or Lost Shipments

  • If your order arrives damaged, contact us within 48 hours with photographs of the package and product.

  • In rare cases of lost parcels, we will coordinate with our courier partners to resolve the issue and support you throughout the process.

Updates to Order & Shipment Policies

  • We periodically review and update our order and shipment procedures to improve service.

  • Any changes will be reflected on this page to keep you informed.